This blog responds to comments made by Citizens Chairman Jim Malone about an RFP to study outsourcing of Citizens policy issuance and service functions. Malone’s comments were directed at the Florida Association of Insurance Agents (FAIA) and they were made during a public board meeting attended by the media and others. For these reasons and because the comments were both critical and inaccurate, there is a need to set the record straight. [Read more…] about Florida’s Insurance Store…More Than You Want to Know!